Shipping policy
📦 ORDER PROCESSING & SHIPPING TIMEFRAMES
YOUR ORDER WILL USUALLY SHIP FROM US NO LATER THAN 10–12 BUSINESS DAYS AFTER THE TIME YOUR ORDER IS PLACED ON OUR WEBSITE ( PLEASE ALLOW PROCESSING OF 5–7 BUSINESS DAYS ) — EXCEPT ON SATURDAYS, SUNDAYS, AND HOLIDAYS.
NO CANCELLATIONS OR MODIFICATIONS ARE ALLOWED ON YOUR ORDER ONCE A CONFIRMATION EMAIL HAS BEEN SENT OUT.
If your order does not ship within the stated time frame, a member of our customer service team will notify you via email explaining the delay.
⚠️ SHIPPING NOTICE: Shipping carriers may experience delays due to inclement weather or other unforeseen circumstances throughout the nation. Please plan accordingly.
Choose your desired Shipping Carrier upon checkout.
🧊 SEAMOSS JELLY & BATANA OIL SHIPPING POLICY
Effective Date: February 25, 2025
ALL SEAMOSS JELLYS AND BATANA OIL NOW COME PACKAGED WITH ICE PACKS AND ONLY SHIP MONDAY – THURSDAY to prevent molding and spoilage as a quality control measure.
As a result of this change, WE STRONGLY RECOMMEND — at least until further notice — that our valued customers ORDER SEAMOSS JELLY SEPARATELY from any Feminine Cleanser or soaps they may order. We want to ensure your soaps do not get wet due to ice packs melting in transit.
⚖️ LIABILITY & DELIVERY NOTICE
NOTE: SEBI'S DAUGHTERS IS RESPONSIBLE FOR PACKAGING AND SHIPPING YOUR ORDER. We can provide the date the package was shipped along with a shipping receipt. OUR LIABILITY ENDS ONCE THE PRODUCT HAS BEEN SHIPPED.
UPON DELIVERY, YOU HAVE A 72-HOUR WINDOW TO NOTIFY US OF ANY PRODUCT ERRORS. Please contact us immediately at FirstStep@SebisDaughters.com if there is an issue with your order upon receipt.
🚫 NO REFUNDS, EXCHANGES, OR CREDITS POLICY
UNDER NO CIRCUMSTANCES ARE REFUNDS, EXCHANGES, OR CREDITS GIVEN ON SHIPPED PRODUCTS DUE TO THE PRODUCTS BEING CLASSIFIED AND CONSIDERED AS FOOD.
All sales are final. By completing your purchase, you acknowledge and agree to this policy.
🔄 RESHIPPING & HANDLING POLICY
In the event that a package is returned to Sebi's Daughters due to any of the following reasons:
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❌ Incorrect address provided by the customer
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❌ Missed delivery
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❌ Refusal of the package
CUSTOMERS ARE FULLY RESPONSIBLE FOR THE COST OF RESHIPPING AND HANDLING.
PLEASE NOTE THE FOLLOWING:
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RESHIPPING FEES VARY AND ARE SUBJECT TO CHANGE PERIODICALLY due to carrier pricing adjustments.
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A member of our customer service team will guide you to the correct reshipping option based on your original order and delivery method.
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RESHIPPING FEES MUST BE PAID IN FULL BEFORE THE PACKAGE CAN BE SENT OUT AGAIN.
We appreciate your understanding and cooperation in helping us ensure the successful delivery of your order.
📬 CONTACT US
For all questions or concerns regarding your order, please email us at:
📧 FirstStep@SebisDaughters.com
Our customer service team is here to assist you and will respond as promptly as possible.
Sebi's Daughters reserves the right to update this policy at any time. Changes will be reflected on this page with an updated effective date.
Sebi's Daughters | SebisDaughters.com | All Rights Reserved.
Last Updated: April 24, 2026