Refund policy

PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING YOUR ORDER.

We are committed to quality, transparency, and your trust.

🔴 OUR COMMITMENT & POSITION

ALL SALES ARE FINAL.

WE DO NOT ACCEPT RETURNS, EXCHANGES, OR PROVIDE REFUNDS FOR ANY REASON, WITH ONE LIMITED EXCEPTION NOTED BELOW.

As a Company rooted in the legacy of Dr. Sebi's African Bio-Mineral Balance methodology, every product we offer is carefully sourced, prepared, and packaged to the highest standard. Because our products are herbal food products intended for human consumption, we are bound by strict food safety regulations that prohibit us from accepting returns once a product has left our facility.

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Your health and safety — and the integrity of every product — is our priority.

📋 POLICY TERMS AT A GLANCE

🚫 NO RETURNS — Once shipped, products cannot be returned for any reason — including change of mind or dissatisfaction.

💳 NO REFUNDS — No refunds are issued once an order is placed and payment is processed.

🔄 NO EXCHANGES — We do not offer product exchanges under any circumstances.

🌿 FOOD SAFETY — As herbal food products, returns are prohibited under health, safety, and regulatory requirements.

✅ YOUR RESPONSIBILITY — You are responsible for reviewing all product descriptions, ingredients, and information before purchasing.

💬 HAVE QUESTIONS BEFORE YOU ORDER? We strongly encourage you to reach out before placing your order. 📧 FirstStep@SebisDaughters.com

⚠️ THE ONE EXCEPTION: DAMAGED OR INCORRECT ITEMS

We stand behind every product we ship. If your order arrives damaged, defective, or materially different from what you ordered due to our error, we will make it right.

TO QUALIFY, YOU MUST COMPLETE ALL THREE STEPS:

STEP 1 — NOTIFY US WITHIN 72 HOURS OF DELIVERY at 📧 FirstStep@SebisDaughters.com

STEP 2 — INCLUDE YOUR ORDER NUMBER + A DETAILED DESCRIPTION OF THE ISSUE

STEP 3 — ATTACH CLEAR PHOTOGRAPHIC EVIDENCE OF THE DAMAGE, DEFECT, OR INCORRECT ITEM

Upon receipt of your claim, we will investigate and, at our sole discretion, may offer:

  • 🔁 A replacement product, or
  • 🏷️ Store credit

We reserve the right to request the return of the defective item at our expense before issuing a resolution.

🔴 IMPORTANT: CLAIMS SUBMITTED AFTER 72 HOURS OF DELIVERY WILL NOT BE CONSIDERED UNDER ANY CIRCUMSTANCES.

⏳ ORDER CANCELLATIONS

YOU HAVE A 2-HOUR WINDOW TO CANCEL YOUR ORDER — but only if it has not yet been processed for shipment.

  • ✅ Within 2 hours of placement (not yet processed) — YES, email us immediately
  • ❌ After 2 hours (processing or shipped) — NO, all sales are final

TO REQUEST A CANCELLATION:
📧 Email FirstStep@SebisDaughters.com immediately with your order number in the subject line.

⚖️ LEGAL COMPLIANCE
This policy is clearly disclosed prior to purchase and is fully compliant with:

Georgia's Fair Business Practices Act
O.C.G.A. § 10-1-390 et seq.

BY COMPLETING YOUR PURCHASE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS POLICY IN ITS ENTIRETY.

📬 CONTACT US

🌿 General & Order Inquiries — FirstStep@SebisDaughters.com
⚖️ Frequently Asked Questions — https://sebisdaughters.com/FAQs

Our team is here to help you make a confident, informed purchase.
We respond to all inquiries as promptly as possible.

🌿 SEBI'S DAUGHTERS LLC  |  SebisDaughters.com
Rooted in Legacy. Committed to Your Cellular Health.

Sebi's Daughters LLC reserves the right to update this policy at any time.
All changes will be reflected on this page with an updated effective date.

Last Updated: April 24, 2026